Customer Service

You may cancel at any time prior to the order going into production. Once items have been customized, we can no longer accept a cancellation or modification. If you need to change your order for any reason, please contact us at CustomSigns.com/contacts and we will be happy to assist you.

It is our company’s mission every day to process your order timely, and accurately as you have entered it. Returns are not typically accepted for customized orders. However, we want you to be happy with your product. Therefore, for customized orders where errors were made due to the reasons listed below, we will make the necessary corrections and reship your original order at no charge to you.

• 1. The order was damaged or lost during shipping.
• 2. Item includes a spelling error made by Custom Signs.
• 3. Item had incorrect customization features.

Note: If the customer made a misspelling or chose the incorrect options, this would disqualify the product from being returned.

Proofs can be requested during checkout by using the comments box. This is located on the last checkout page. Proofs may result in a delay in order processing.

Most orders are ready to ship the following business day. The actual length of time until delivery will depend on the method of shipping you choose at check out.

Vector art is best, at least 300dpi. We will reach out to you if there is any issue with your art file.

Engraved signs are only available in the color combinations listed. Any other sign that is listed as Full Color does not have any color limitation.

Yes! When ordering the same item, we can offer the following discounts: Qty 25-49 10% off MSRP | Qty 50-99 15% off MSRP | Qty 100-249 20% off MSRP | Qty 250-499 25% off MSRP. Please note that large quantities may take longer to receive materials and produce. The Comments section located on the last checkout page should be used to communicate any firm in-hands date you have. We will try our best to accommodate. Plaques and Awards are excluded from quantity discounts.